Thank you for visiting and shopping at 4kickerz. We ship all of our orders via FedEx/DHL/GLS. You will receive an email update with your tracking number once your order has shipped. If you have any problem with the delivery, please contact us on info@4kickerz.com.
Please choose your location from the dropdown bellow for your delivery options.
FYI All delivery timeframes start from day after you place the order unless specified
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Unfortunately, we are not responsible for any import or customs fees associated with your order. Please check your country’s regulations to determine if there will be any additional costs.
If your order incurs duties and taxes and you refuse to pay, these charges will be deducted from any refunds issued.
We only exchange items that are damaged or defective, if the mistake lies with us, not with the purchaser or the delivery company. Since we use materials of the highest quality and every single product is handmade and passes quality inspection before shipping, it is unlikely that that would be the case, however, if you find your item to be damaged or defective, please contact us at info@4kickerz.com as soon as possible.
If you wish to return the product, you may do so up to 14 days from the day it has been delivered to you. If you don’t contact us and dispatch the returning parcel in this 14-day period, we cannot offer you any refund or exchange.
Please note that we do not accept returns or exchanges for our 4kickerz grip socks due to hygiene and safety concerns.
If the shipment is subject to return, please ensure that the correct clause is used upon reshipping and that all duties are paid. If any additional costs arise during the return process, these charges will be deducted from any refunds issued.
The return address depends on what you ordered, so we will provide it once you contact us at info@4kickerz.com.
To be eligible for return, your item must be unused and in its original packaging with all the tags and labels. Custom products can only be returned if there is a considerable manufacturing error on the product for which we are responsible.
Only regular priced items may be refunded, items on sale are not eligible for a refund.
Gift cards cannot be refunded or returned.
To process your return, we require a proof of purchase (receipt).
Once we receive the item that you have sent back, we will inspect it and notify you about approval or rejection of your refund.
If your request is granted, the amount will automatically be refunded via your method of payment at purchase within few days.
If you have not received the reimbursement yet, please contact your credit card company and your bank first as it may take some time for them to process the payment.
When you have checked with your credit card company and your bank without success, please contact us at info@4kickerz.com
You will have to cover shipping costs for returning an item yourself. Shipping costs are non-refundable. If you are shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance to be certain that we will, in fact, receive it.